Messaging Consent & Opt-In Policy

Last updated: March 10, 2026

1. Overview

Dialeva AI Front Desk ("Dialeva"), operated by Ionics LLC, is an AI-powered virtual receptionist that answers inbound phone calls on behalf of businesses and may send follow-up SMS messages such as appointment confirmations, reminders, and requested information. This page describes how we obtain, record, and honor consent before any SMS message is sent to an end user.

2. How Consent Is Collected

2.1 Verbal Opt-In During a Phone Call

When a caller phones a business that uses Dialeva, the AI receptionist greets the caller and, before sending any SMS message, verbally asks for permission. For example:

"I can text you a confirmation with the appointment details. Would you like me to send that to this number?"

The caller must affirmatively agree (e.g., "Yes," "Sure," "Go ahead") before a message is sent. If the caller declines or does not respond, no message is sent.

2.2 Consent Is Per-Interaction

Consent is collected on each individual call. Dialeva does not assume blanket permission from prior interactions. Each time a text message may be sent, the caller is asked for permission during that specific conversation.

2.3 Consent Record

Each call is recorded and transcribed. The verbal opt-in is captured in the call transcript and stored alongside the message record, including the caller's phone number, the date/time of consent, and the full transcript showing the opt-in exchange. These records are retained for a minimum of 5 years for compliance purposes.

3. Types of Messages Sent

Dialeva sends only transactional, non-marketing messages that the caller has consented to during the phone call. These include:

  • Appointment confirmations — date, time, and location of a booked appointment
  • Appointment reminders — upcoming appointment notifications
  • Requested information — business hours, directions, or links the caller asked for
  • Follow-up summaries — a recap of the call when the caller requests one

Dialeva does not send marketing, promotional, or advertising messages. Message frequency is typically 1–3 messages per interaction and only when the caller has opted in.

4. How to Opt Out

Recipients can opt out of receiving text messages at any time by:

  • Replying STOP to any message received from Dialeva
  • Saying "Don't text me" or declining during the phone call
  • Contacting the business directly and requesting removal
  • Emailing support@dialeva.com

Once a STOP request is received, no further messages will be sent to that number. The opt-out is processed immediately and automatically.

5. Help & Support

Recipients can reply HELP to any message for assistance, or contact us at support@dialeva.com. Standard message and data rates may apply. Message frequency varies (typically 1–3 per call interaction).

6. Data Protection

Phone numbers and message content are encrypted in transit (TLS) and at rest (AES-256). We do not sell, share, or rent end-user phone numbers or message data to third parties. Messages are transmitted via Twilio's messaging infrastructure, which is SOC 2 Type II certified.

For full details on data handling, see our Privacy Policy.

7. Contact Information

If you have questions about this policy or our messaging practices: